In aviation, complexity is unavoidable. Bureaucracy does not have to be.

Embraer, one of the world’s leading aerospace companies, provides its airline customers with a broad portfolio of aftermarket services throughout the lifecycle of an aircraft. These range from spare parts and digital services to technical support, training, engineering services and even the temporary provision of pilots and mechanics.

Yet accessing these services could involve something familiar to many large organizations: another contract, another legal review and another negotiation.

The spark for changing this came directly from a customer.